Frequently Asked Training and Education Questions

UCSF is committed to ensure that its workforce receives sufficient opportunity to understand the federal and state privacy and security regulations, as well as University privacy and security policies. A variety of educational and training materials were developed for the workforce in general, as well as targeted to specific audiences as determined by individual responsibilities at UCSF.


Who needs to complete privacy and security training?

Members of the UCSF workforce, whether salaried or non-salaried, are required to complete privacy and information security training. This includes faculty, staff, students, postdocs, residents, volunteers, as well as visitors who may have either direct or indirect patient or research subject information.

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I am a new workforce member, which training do I need to take?

There are several role-based training modules available, depending on your role at UCSF: 

  • Advanced HIPAA Healthcare Provider: For healthcare providers, such as a physician, physical therapist, registered nurse, pharmacists, resident, fellow, etc.
  • Advanced HIPAA PHI Management: For those responsible for the management of Protected Health Information, including disclosures and accounting for and responding to requests for patient information
  • Advanced HIPAA Communications and Public Relations: For those involved in communications, marketing, media relations and/or public affairs
  • Advanced HIPAA for Fundraising: If you are involved in fundraising or alumni relations, you must first complete “HIPAA 101 – New Workforce Orientation”, then “Advanced HIPAA for Fundraising”
  • HIPAA 101 – New Workforce Orientation: For all other roles

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I do not interact with patients and do not have access to Protected Health Information.  Do I need to complete new workforce training and the annual privacy and security training?

If you are a paid workforce member, physically work at UCSF, or may receive UCSF patient or research subject information, you are required to complete UCSF privacy and security training. 

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How do I access the privacy and security training modules?

The privacy and security training modules are available through the UC Learning Center, posted to this website, and presented during New Employee Orientation, New Residents and Fellows Orientation or other training workshops. Consult with HR or your department manager to determine how to complete the training.

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Is there a certificate of training to prove I took the training?

If the training module is completed via the UC Learning Center, you are able to print a Certificate of Achievement.  For assistance with printing the Certificate of Achievement from the UC Learning Center, submit your question to UC Learning Center Support at the following link: http://training.ucsfmedicalcenter.org/contactForm/cst/contactUs.aspx.

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How often do I need to complete privacy and security training?

UCSF workforce members receive privacy and security training upon hire. In addition, workforce members are required to complete the online privacy and security briefing course bi-annually.

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I already completed the privacy and security training, but I am still receiving LMS-generated reminder messages telling me to complete the training.  What should I do?

Contact UC Learning Center Support by submitting a UC Learning Center Support at the following link: http://training.ucsfmedicalcenter.org/contactForm/cst/contactUs.aspx.  

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I’m experiencing technical issues when trying to launch a course in the UC Learning Center.  What should I do?

Contact UC Learning Center Support by submitting a UC Learning Center Support at the following link: http://training.ucsfmedicalcenter.org/contactForm/cst/contactUs.aspx.

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What is the Privacy and Confidentiality Handbook?

The Privacy and Confidentiality Handbook is a document that informs the UCSF workforce regarding federal and state privacy regulations, as well as University privacy and security policies and procedures. It supplements the HIPAA training. The UCSF Confidentiality Statement can be found at the back of the handbook.

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